Will Young
IT Asset & Operations Expert
Will is an experienced IT leader with more than 15 years of specialization in IT asset, service, and operations management. Will has a deep understanding of ServiceNow, a broad understanding of technical systems, and a talent for communicating complex concepts to business stakeholders.
Professional Experience
ServiceNow Consulting
Technical Development, Platform Architecture, Process Consulting, and Project Leadership
9+ Years
Assets & Infrastructure
Discovery and lifecycle management of IT Assets and Infrastructure Devices
14+ Years
IT Operations Leadership
Project, Product, and Service Management, Service Delivery, Team Management, Webinars and Public Speaking
15+ Years
Certifications and Education
ServiceNow
- Certified System Administrator
- Certified Application Developer
- Certified Implementation Specialist
- IT Service Management
- Software Asset Management
- Hardware Asset Management
- Event Management
- Service Mapping
- Discovery
ITIL
- ITIL v3 Foundation in IT Service Management
- ITIL v3 Intermediate in Service Operations
- ITIL 4 Foundation in IT Service Management
IAITAM
- Certified Asset Management Professional
- Certified Software Asset Manager
Diplomas
- US Army JFK Special Warfare School
- Lone Peak High School
Consulting Experience
Small and Medium Businesses, Large Businesses and Enterprises, Healthcare & Sciences, Military & Federal Government Agencies, State and Local Governments, ServiceNow Consulting Firms
Hardware Asset
ServiceNow HAM Pro certification course beta participant and among the first to be certified. Technical and process implementation consulting provided for dozens of projects.
Software Asset
Deep experience with deploying, discovering, and reconciling software entitlements and allocations. Technical and process consulting provided for dozens of projects.
CMDB & CSDM
Technical architecture guidance and strategic roadmap planning for CMDB maturity and CSDM adoption across maturity levels.
IT Operations
Extended experience with implementing and operating ITOM apps including Discovery, Service Mapping, and Event Management.
ITSM & more
Broad ServiceNow platform development experience across common modules and capabilities.
System Support
Experience supporting ServiceNow feature adoption, upgrades, scoped apps, custom APIs, domain separation, and more.
Skills Profile
ServiceNow Platform
Platform admin and upgrades
Scoped / Store App Development
IT Service Management
Software Asset Management Professional
Hardware Asset Management Professional
ITOM Discovery, Event, and Service Mapping
CMDB, CSDM, and SPM
Web Development
ServiceNow GlideScript
JavaScript, JSON, XML, YAML
SQL, PowerShell, Linux Shell
HTML, CSS, CURL, REST
Infrastructure Management
Active Directory, LDAP, SSO
Azure, AWS, VMWare, Citrix, Hyper-V, VirtualBox
SCCM, Intune, JAMF, Qualys, Auvik
DNS, TCP/UDP, and SSL
Business Process Consulting
Corporate Policy Development
Process and Procedure Documentation
Organizational Change Management
Service Capability and Portfolio Development
Idea, Demand, Development, and Release
Strategic Planning and Road Map Development
Project Planning and Engagement Management
Career Highlight
Intermountain Healthcare
Service Management
Owned and managed Asset, Incident, Major Incident, and Communications processes.
Asset Management
Managed asset operations from acquisition to disposal, including overseeing a $2.5M standing inventory.
ServiceNow Development
Participated in the ServiceNow go-live at Intermountain as a process owner and developer.
Project Leadership
Co-led a $7M project to replace aged datacenter power lines and equipment without turning off a server!
Excerpts from a 2013
Letter of Recommendation
Will has a unique combination of knowledge, skills and attributes, which not only made him highly effective in his role, but also differentiate him from the majority of his IS colleagues:
Proactive and Innovative
Will adapts to his environment very quickly and he has provided many good ideas to our company.
Customer Orientation
Will takes personal accountability for providing an incredibly high level of support to the executives at the supply chain center (even though he is empowered to delegate desktop support to others).
Engaging & Consultive
When presenting solutions, Will flexes his messaging to a broad range of audiences. His ability to bridge a technical role to the language of business is extraordinary.
Credible
Will has broad and deep IS knowledge and he has excellent project management skills. Will is dependable, accountable and trustworthy.
We are a better organization because of Will’s many contributions. He could add tremendous value to any IS organization, but especially to one that that offers an empowering environment where employees can innovate and create customer-centric solutions.
Joe Walsh
AVP of Procurement
Intermountain Healthcare
Public Speaking, Webinars, and Educational Videos
xMatters Touring Presenter
Relevance Revolution (2015)
Agility Tour Chicago (2017)
Agility Tour Orlando (2017)
Agility Tour Vancouver (2017)
ServiceNow Knowledge Speaker
Communication as an IT Service (2016)
5 Major Incident Strategies (2017)
10 Steps to Software Asset Bliss (2019)
Case Studies and Webinars
Intermountain Healthcare Case Study | xMatters
Webinar: Investing in the CMDB for ITOM - CAI
Webinar: CMDB's Impact on IT Ops Management - CAI
Healthcare Case Study
Will and Intermountain Healthcare’s IT Service Management team helped to translate complex neurologist on-call schedules and escalation protocols into the xMatters system which provides reliable notification to the neurologists when a patient needs an emergent stroke evaluation.
Communication Service
Hear how Will is transforming communications across the enterprise. You’ll learn how to connect with people in both technical and non-technical roles, harness data across tools to drive better collaboration, increase effective communication between teams, and shift your organizational culture.
ServiceNow CSDM
In this webinar, we’ll discuss the different areas of the Common Service Data Model (CSDM). We’ll help you better understand what makes up the CSDM, translate CSDM language into common terms, and ensure the right data is in the correct place.
Software Spend
Software asset experts from GlideFast will share how they have helped organizations identify and track software installations across various IT assets to maintain compliance.
ServiceNow SAM
Will Young of GlideFast Consulting gives an overview of Software Asset Management Professional (SAMP) in ServiceNow in this Share the Wealth session.
SAMP Demo
Will Young of GlideFast Consulting gives an overview of Software Asset Management Professional (SAMP) in ServiceNow in this Share the Wealth session.
US Army Veteran
Civil Affairs Specialist
JFK Special Warfare Course & School
Fort Bragg, North Carolina
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